August 6, 2020 – Scope AR, a provider of enterprise-class augmented reality (AR) solutions, has today announced that it has partnered with ServiceMax, a provider of asset-centric field service management solutions, to enable a visual knowledge base for industrial work processes.
As a trusted technology partner, Scope AR’s WorkLink platform will integrate with ServiceMax’s Field Service Management (FSM) platform to provide field service technicians with real-time information, in order to assist with the more efficient and accurate completion of work orders. According to Scope AR, users will now have access to detailed augmented reality work instructions and the ability to initiate live, remote assistance calls, while enterprise organizations can now capture and scale expert knowledge through the creation of work instruction catalogs.
“AR is uniquely positioned to help close the growing skills gap in field service across industries, and can deliver on-demand knowledge transfer and empower workers to become experts at any given task with very little training time,” said Dave Gosch, VP of Sales and Solutions at Scope AR. “We’re excited to be a part of the ServiceMax Partner Program and extend the value of their FSM platform.”
Scope AR added that beyond increased efficiencies out in the field, the partnership will also help to deliver benefits at the enterprise level. Insights gained from data available across both platforms will be able to provide a comprehensive view of how work is actually completed, offering visibility into areas of continuous improvement or where additional training may be needed, according to the company. Scope AR added that additionally, enterprise organizations can leverage the creation of work instruction catalogs to build a knowledge repository, allowing them to overcome some of the constraints of remote work and growing skills gaps. Furthermore, companies will have the ability to retain and scale expert knowledge, which can then be permanently accessed after a worker retires.
Joseph Kenny, VP Global Customer Transformation at ServiceMax, commented: “Visual work instructions that leverage AR provide the ultimate form of knowledge transfer to both novice and expert front-line workers alike, helping them perform the job faster, thus increasing overall business agility.” He added, “With the integration of all systems that affect this experience – from field service management and learning and development, to competency management, team communications and now AR work instructions – organizations are finally able to achieve optimized service and skills management.”
To learn more about how WorkLink integrates with the ServiceMax FSM platform, please visit Scope AR’s website.
Image credit: Scope AR
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Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past five years.