October 19, 2022 – TechSee, a provider of remote visual support solutions powered by computer vision AI and augmented reality (AR) and a member of Oracle Partner Network (OPN), has recently announced a technology collaboration with Oracle to bring its visual engagement and AI-powered service automation solutions to Oracle Field Service, providing agents and technicians with augmented reality guidance on their mobile devices over a patented, instant video stream.
TechSee stated that its computer vision AI and AR combined with Oracle Field Service (OFS) will automate field services processes like equipment identification, site and job observability, error code statuses and issues, and will provide automated AR-guided resolutions. Field service agents and supervisors will be able to remotely verify successful task completion via live video or AI powered job verification analysis.
The combined solution will also allow companies to virtualize many common technician visits, which TechSee and Oracle hope will result in major impacts in customer satisfaction through instant resolution, cost savings via truck roll reduction, and improved agent productivity and accuracy by providing visual context.
Together, the two companies will offer a field service solution that aids field performance through visual communications, guidance and automation. As a result of the collaboration and jointly developed integration, OFS customers will now have access to one-way, two-way video, screen sharing from any device, and AR guidance without the need to install or download a new program or application.
“Adding intelligent visual guidance capabilities to Oracle Field Service is a game changer for our customers in asset-intensive industries like manufacturing, utilities, and communications” said Jeff Wartgow, VP of Outbound Product Management, Oracle. “We’re excited to partner with TechSee to give our customers tools they need to service their customers.”
TechSee added that as the assets and equipment that field service technicians work on become more complex, the work between TechSee and Oracle embraces a growing need for service technicians. By enabling remote users to have a “see what I see” approach with TechSee’s Visual Engagement platform, problems can be identified and solved more quickly.
“TechSee is excited to partner with Oracle. Oracle’s broad-based approach to CRM, CX and Field Service and Oracle’s leadership in field service solutions makes this a natural partnership for leveraging TechSee’s remote visual engagement platform. Together we will help the world’s largest field service teams drive better customer experience, improve technician enablement, and dramatically cut operational costs and emissions by reducing truck rolls through virtualized service innovation. By adding TechSee’s augmented reality, live remote video, and computer vision AI, Oracle Field Service can offer amazing employee and customer experience from anywhere,” said David Troll, GM and CRO at TechSee.
For more information on TechSee and its augmented reality field service solutions, please visit the company’s website.
Image credit: TechSee
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Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.