Epson and Spinar America partner to deliver Augmented Reality Remote Assistance through Zoom for Hybrid Work Environments

In Augmented Reality News 

February 18, 2021 – Global technology company Epson, well known for its computer printers and also a provider of the Moverio augmented reality (AR) smart glasses platform, has recently announced its partnership with Spinar America, a developer of SaaS Industry 4.0 XR platforms and solutions. According to Epson, the two companies will spearhead AR remote assistance and collaboration experiences through innovative and easy-to-use tools.

Utilizing Epson Moverio AR smart glasses and Spinar America’s ‘Remote Vision’ SaaS product with Zoom video conferencing, businesses can allow a remote expert to see what a local technician sees and provide real-time visual guidance from anywhere in the world by sharing content that appears in the technician’s field of view.

Catering to hybrid and remote workplaces, Epson states that the joint solution will allow businesses to accelerate repairs and help to reduce mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs.

“Right now, businesses are in need of new communication practices and innovative productivity tools to collaborate effectively when employees can’t be in the same location,” said Kevin Weafer, CEO, Spinar America, Inc. “The ‘Remote Vision and Epson Moverio solution goes a step beyond usual teleconferencing to provide a unique avenue for rich work and collaboration experiences including remote assistance and on-site inspections that can improve overall business operations.”

Powered by Epson’s Si-OLED display technology, Moverio smart glasses allow professionals to view the Remote Vision interface, powered by Zoom, including instructions and photos sent through a chat box, via a wearable display that minimizes visual obstruction. Unlike using handheld tablets or smartphones, users wearing the Moverio smart glasses with a built-in camera have their hands free to continue working and collaborate more efficiently from remote locations.

“Businesses are evolving at a faster rate to stay ahead and accommodate the needs of today’s workforce, incorporating new remote assistance tools into day-to-day processes to improve communication over the long haul,” said Remi Del Mar, senior product manager, Digital Experiences, Augmented Reality & Commercial Display Solutions at Epson America, Inc. “We are excited to work with Spinar America to help bridge the gap between countries, cultures and borders through hands-free communication. By harnessing the power of AR for real-time collaboration, companies are able to excel in the ‘new normal.'”

Epson and Spinar will be showcasing the Remote Vision powered by Zoom collaboration solution at the Field Service Connect USA 2021 virtual event, being held February 17-18, 2021. Fore more information on Epson and its Moverio AR smart glasses platform, click here. To read more about Spinar America and its industry 4.0 XR software solutions, click here.

Image / video credit: Spinar America

About the author

Sam Sprigg

Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he covers news articles on both the AR and VR industries. He also has an interest in human augmentation technology as a whole, and does not just limit his learning specifically to the visual experience side of things.