October 7, 2020 – Librestream, a provider of augmented worker enterprise solutions, has recently announced that its Onsight remote expert software has been integrated into Renault Trucks‘ Optiview offering.
Renault Trucks, a manufacturer of light and heavy goods vehicles and transport solutions, has rolled out Optiview across its network of 71 dealers throughout the UK and Ireland. In addition to Librestream’s software, the Optiview service also integrates RealWear HMT-1 headsets, together combining to create a solution that enables Renault Trucks to provide a hands-free remote support service for its dealerships.
According to Librestream, using Onsight remote expert software, dealership technicians can immediately collaborate with Renault Trucks engineers who are on a computer or mobile device. Together, the teams can talk, see live video, and draw on screen to expedite asset inspections, equipment diagnostics and warranty claims.
Andrew Walker, Technical and Warranty Manager at Renault Trucks, said: “Prior to Optiview, approximately 10-15% of warranty-based service calls required one of our specialized field engineers to travel to the dealership. With this new service, we expect a 5-fold reduction of in-person visits, resulting in significant time savings for all parties – owners, dealerships and Renault Trucks. Other benefits from this approach to customer support will be a reduction in green-house emissions with fewer miles travelled, which meets the Renault Trucks vision of improvements for the global environment.”
Using Optiview, dealership technicians can extend collaboration to include colleagues in other dealership locations for cross-training and troubleshooting. Librestream added that in the future, Renault Trucks dealerships are also considering opportunities to work directly with owners who experience break-downs on the road. The global expansion of Optiview across other Renault Trucks geographies is a natural next step and regional trials are already underway, the company added.
Mike Murphy, VP International Operations at Librestream, commented: “Renault Trucks has sent a strong message of investment and innovation to their dealerships and customers in the UK and Ireland. With Optiview, they have invested in higher levels of service that will differentiate them in the market. Being selected as the enabling technology for this solution is an honor and we look forward to working with Renault Trucks as they expand their deployment across other geographic regions.”
Jon Arnold, Vice President of EMEA at RealWear said: “We’re thrilled that Renault Trucks selected RealWear’s HMT-1 hands-free collaboration headsets with Librestream to be deployed across the UK and Ireland. This is an inspiring example of how our reality-first, voice-enabled device can be seamlessly integrated into operations to improve productivity while empowering the firstline worker to achieve even more.”
Librestream added that in addition to accelerated service and productivity gains, this new approach will help to provide additional benefits such as improved on-the-job training, faster warranty claims and improved worker safety with significantly fewer miles travelled.
Walker and Murphy will share an in-depth project case study at RealWear’s Remote Connect Europe virtual event being held today from 10:00-17:15 CET.
For more information on Librestream and its augmented worker solutions, please visit the company’s website.
Video / image credit: Librestream / Vimeo / RealWear / Renault Trucks