SupportSquare and Iristick announce partnership for remote assistance on industrial Smart Glasses

In Augmented Reality News

October 3, 2019 SupportSquare and Iristick have announced a new partnership to provide a comprehensive solution for remote assistance on industrial smart glasses.

Iristick makes the Iristick.Z1 smart safety glasses for industry, which are certified safety glasses equipped with 2 cameras and an optical zoom lens, barcode scanner, voice commands, unrestricted field of view and ‘full-shift’ battery capacity. Iristick smart glasses are tethered to an Android or iOS smartphone for maximum processing power.

SupportSquare’s Visual Assistance solution, Passerelle Remote Support, is part of the Passerelle Suite, a combination of solutions to guide, coach and teach technical personnel. Passerelle Remote Support allows on-site technicians to communicate with office-based supporting experts.Through the smart glasses used by the technician, the remote expert can give AR-enabled assistance to diagnose and solve the problem.

“What really motivates us is to offer the deskless workforce of the future topnotch tools to reduce errors and increase productivity. Field technicians are connected in real-time with remote experts, zooming in on the smallest details, to get the job done, fast and effectively,” said Johan De Geyter, CEO at Iristick.

Ben Mahy, Managing Director at SupportSquare, added: “The Iristick concept of lightweight smart glasses with a companion app on smartphones offers a number of unique advantages. It combines the richness of the input possibilities of our app with the convenience of seeing the necessary info in front of your eyes”

The combination of Passerelle and Iristick will allow on-site operators and remote experts to connect through the technology for remote assistance, with an overall aim of increasing knowledge transfer, shortening intervention times, saving travel costs and making sure expert assistance is available when needed.

Image credit: Iristick/Twitter

About the author

Sam Sprigg

Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he covers news articles on both the AR and VR industries. He also has an interest in human augmentation technology as a whole, and does not just limit his learning specifically to the visual experience side of things.