June 22, 2021 – TechSee, a provider of computer vision solutions for customer service, has today announced the launch of ‘EVE Cortex’, the company’s artificial intelligence platform (AI) that teaches itself to recognize thousands of products, models, parts, and components by ingesting only a handful of data points.
According to TechSee, EVE Cortex utilizes a combination of patented AI neural networks and synthetic data to train itself in “a matter of hours”, making it a scalable, interactive augmented reality (AR) self-service platform for use across dozens of consumer and enterprise applications.
EVE Cortex builds on TechSee’s AR assistant introduced in 2018 by enabling enterprises to custom-build their own visual self-service flows. The company states that no knowledge of advanced coding, programming languages, or algorithmic science is necessary to create journeys for product unboxing, billing, contracting, troubleshooting, warranty claims, product registration, and highly technical repair.
The end result is a visual assistant that gives smartphones and tablets the ability to see what customers see. Users simply point their smartphone or tablet camera at a device for the AI to troubleshoot and resolve issues, meaning no need to call customer support or wait hours for a technician.
“The future is here, and it’s time to say goodbye to user manuals and embrace AR assistants,” said Eitan Cohen, CEO of TechSee. “Virtual assistants that can see, hear, read, and interact are what’s going to transform the way that consumers and employees receive assistance, while saving brands millions and generating new revenue.”
Enterprises, as a result, are saving millions of dollars by cutting call volumes, increasing first-contact resolution rates, reducing truck rolls and dispatches, decreasing product return rates, and improving the customer experience.
TechSee stated that AR Assistants such as EVE Cortex bring “smart eyes” to self-service channels and are applicable to a range of use cases, including:
- Product unboxing – EVE Cortex walks consumers through unboxing and setup of various consumer electronics, from security cameras to mesh networks to smart thermostats;
- Product registration and warranty activation – Consumer electronics manufacturers and retailers can use EVE to simplify warranty registration, or capture customer information within seconds for upselling opportunities;
- Billing and invoice explainers – Service providers enable EVE to explain bills and invoices to consumers while reading physical devices such as water/gas/electrical meters and POS terminals;
- Insurance claims and underwriting assistance – Policyholders use EVE Cortex to capture damage to insured property or identify items they want to insure for virtual underwriting;
- Job verification – EVE Cortex certifies that an on-site field technician has made a successful repair by examining work via the technician’s smartphone or tablet camera or AR glasses. Tens of thousands of field service technicians in the US are already using it to install fiber optic boxes, according to TechSee.
TechSee added that companies such as Vodafone, Telus, Orange and Hippo have begun using its EVE Cortex offering to provide end users with step-by-step visual guidance with an AR overlay without the help of a customer support representative or in-person technician.
For more information, on TechSee and its Eve Cortex platform, please visit the company’s website.
Video credit: TechSee / YouTube
About the author
Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.