November 10, 2021 – Help Lightning, a provider of remote visual assistance software, has announced the acquisition of Fieldbit, an augmented reality (AR) enabled platform with knowledge sharing, remote collaboration and workflow automation capabilities. The companies did not disclose the acquisition amount.
“Today’s announcement represents another exciting milestone for Help Lightning and more good news for our more than 200 customers who benefit every day from our AR-enabled solution,” said Gary York, CEO of Help Lightning. “The acquisition of Fieldbit is an important step in fulfilling our vision to provide instant access to expertise, delivering dramatic improvements in first-time fix rates, resolution times, and customer satisfaction.”
Help Lightning stated that with Fieldbit, its customers will benefit from access to additional capabilities to enable real-time, expert-led problem solving while also supporting a variety of self-help scenarios. The combined solution will include a set of capabilities such as:
- Remote video collaboration and technical support;
- 3D annotation;
- A ‘Merged Reality’ feature;
- Knowledge capture and share;
- Work instructions including operational & safety procedures;
- Augmenting real-time data from industrial IoT platforms.
Help Lightning assists its customers in the application of augmented reality for use cases that deliver positive outcomes in industries such as complex medical equipment and telecommunications. The company noted that with this acquisition, Help Lightning will provide deeper value creation and improve support for the growing needs of its enterprise customers, which include brands like Ricoh, Bunn and Becton Dickinson.
“Like few other technology vendors we partner with, Help Lightning has been both an innovator and a partner in support of our company’s success,” said Tim Spencer, Senior Vice President and General Manager Service Operations at BUNN. “We were excited to hear about Help Lightning’s acquisition of Fieldbit and anticipate an exponential growth in value internally and externally from our use of the newly combined solution.”
Fieldbit’s own roster of customers includes large enterprises such as BP, Emerson, and Veolia.
“From the beginning, our vision at Fieldbit has been to be at the forefront of technology so we can provide the most advanced AR solutions for our customers,” said Evyatar Meiron, CEO of Fieldbit. “With our strong footprint in the energy, utilities and manufacturing industries, and together with Help Lightning’s ability to create and expand customer value, we are now able to bring unparalleled expertise and powerful capabilities to create positive outcomes for our customers.”
For more information about how Help Lightning enables business experts to virtually work side-by-side with anyone needing help, anywhere in the world, please visit the company’s website.
Image credit: Help Lightning / Fieldbit
About the author
Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.