TeamViewer integrates its ‘Pilot’ Augmented Reality solution into latest update of its ‘Tensor’ enterprise platform

In Augmented Reality News 

November 10, 2020 – TeamViewer, a provider of remote connectivity solutions, has announced a comprehensive update of TeamViewer Tensor, the company’s enterprise remote connectivity software solution. In addition to a recently announced Mobile Software Development Kit (SDK), TeamViewer Tensor now offers co-browsing to support large organizations’ multi-tenancy needs.

TeamViewer Tensor is a SaaS, cloud-based enterprise connectivity platform that can be deployed across large-scale IT infrastructures. The company noted that the newly added features will allow a new dimension of interaction with customers. 

According to the company, the latest update of the TeamViewer Tensor platform offers improved possibilities for secure customer interaction via Mobile SDK and co-browsing with an integrated chat function. Additionally, Tensor supports large corporations in terms of multi-tenancy and remote work. This includes a security screen feature for remotely controlled devices, improved conditional access regulations, and reporting and audit features for handling of compliance regulations. Furthermore, TeamViewer’s augmented reality (AR) solution, ‘TeamViewer Pilot’, has been integrated into the Tensor platform so that employees can also be supported in the event of hardware problems in the home office.

“Mobile apps and websites have always been important channels for our customers to interact with their customers, and maybe even more so since COVID-19 has required less in-person interaction,” said Alexander Post, Director of Product Management at TeamViewer. “We are constantly expanding the home office specific features for corporations and with the Security Screen Feature and Conditional Access, we are placing a strong focus on the topic of security.”

The integration of the TeamViewer Pilot AR-based support solution enables remote support away from pure software problems. With TeamViewer Pilot, users can connect between a PC and a mobile device or between two smartphones and take a joint look through a smartphone camera on-site to assist with complex problems. Participants can use markers and freehand drawings to highlight particular places to guide each other through individual work steps, share files, insert texts and talk to each other. This is advantageous in a home office according to TeamViewer, because it allows an IT helpdesk to help remotely with computer cabling, the connection of different devices or other hardware problems.

As well as the integration of TeamViewer Pilot, Tensor also offers enterprise customers the following:

Co-browsing – enables companies to support their website visitors in technical matters and questions of content or, for example, in the purchasing process by allowing an employee to provide support on request via browser-based screen sharing. Website visitors do not need to install anything and data transferred can be limited by the provider in advance so that text entries such as passwords are not shared. The entire support session is always limited to the individual tab and the support employee cannot see which websites are also open or whether other programs are running on the PC, according to TeamViewer.

Multi-Tenancy (multi-client capability) – enables TeamViewer customers to merge previously separate subsidiaries or individual company divisions into one organization while maintaining strict separation of content and access rights. Smaller teams of administrators can thus support a large group of users across the group and, in the form of a central license management system, manage the entire organization’s license and evaluate further requirements using specific license reports. 

To learn more about the new TeamViewer Tensor features, the company is hosting a webinar on Wednesday, November 18, 2020. For more information on TeamViewer and its augmented reality remote assist solutions, please visit the company’s website.

Video credit: TeamViewer / YouTube

About the author

Sam Sprigg

Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.